Terms of service

TERMS AND CONDITIONS

OF THE ONLINE STORE sticker-brothers.com

TABLE OF CONTENTS:

1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. TERMS OF SALE AGREEMENT CONCLUSION
4. METHODS AND TIME LIMITS FOR PRODUCT PAYMENTS
5. COST, METHODS, AND TIME OF DELIVERY AND PRODUCT COLLECTION
6. COMPLAINT PROCEDURE
7. OUT-OF-COURT COMPLAINT HANDLING AND CLAIM PURSUIT METHODS
8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
9. PROVISIONS CONCERNING ENTREPRENEURS
10. PRODUCT REVIEWS
11. FINAL PROVISIONS

 

1. GENERAL PROVISIONS

1.1. The Online Store available at the internet address sticker-brothers.com is operated by Tomasz Czelej conducting business under the company name dotMedia sp. z o.o. with its registered office in Kraśnik, ul. Przemysłowa 21, 23-200 Kraśnik, registered in the Register of Entrepreneurs of the National Court Register under the KRS number 0001013238, maintained by the District Court Lublin-East in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register, share capital: PLN 50,000, Tax Identification Number (NIP): PL7151797589, e-mail address: hello@sticker-brothers.com, phone number: +48 818251020.

1.2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Terms and Conditions states otherwise.

1.3. The controller of personal data processed in the Online Store in connection with the implementation of these Terms and Conditions is the Seller. Personal data is processed for purposes, for a period, and on the grounds and principles indicated in the privacy policy published on the Online Store's website. The privacy policy contains primarily the rules regarding the processing of personal data by the Controller in the Online Store, including the grounds, purposes, and duration of personal data processing as well as the rights of data subjects, and information regarding the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Likewise, providing personal data by the Service Recipient or Customer using the Online Store is voluntary, subject to exceptions indicated in the privacy policy (contract conclusion and statutory obligations of the Seller).

1.4. Definitions:

1.4.1. BUSINESS DAY – one day from Monday to Friday, excluding public holidays.

1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.

1.4.3. ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, particularly by adding Products to the electronic shopping cart and defining the terms of the Sales Agreement, including delivery and payment methods.

1.4.4. CUSTOMER – (1) a natural person with full legal capacity and, in cases provided by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – who has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.5. CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

1.4.6. ACCOUNT – an Electronic Service, a set of resources in the Service Provider's IT system marked with an individual name (login) and password provided by the Service Recipient, in which the data provided by the Service Recipient and information about Orders placed by them in the Online Store are collected.

1.4.7. NEWSLETTER – an Electronic Service, a distribution service provided electronically by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive cyclical content of subsequent editions of the newsletter containing information about Products, news, and promotions in the Online Store.

1.4.8. PRODUCT – a movable item available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller.

1.4.9. TERMS AND CONDITIONS – these terms and conditions of the Online Store.

1.4.10. ONLINE STORE – the Service Provider's online store available at the internet address: sticker-brothers.com

1.4.11. SELLER; SERVICE PROVIDER – Tomasz Czelej conducting business under the company name dotMedia sp. z o.o. with its registered office in Kraśnik, ul. Przemysłowa 21, 23-200 Kraśnik, registered in the Register of Entrepreneurs of the National Court Register under KRS number 0001013238, District Court Lublin-East in Lublin with its seat in Świdnik, 6th Commercial Division of the National Court Register, share capital: PLN 50,000, NIP: 7151797589, email: hello@sticker-brothers.com, phone: +48 818251020.

1.4.12. SALES AGREEMENT – a sales agreement for the Product concluded or to be concluded between the Customer and the Seller via the Online Store.

1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

1.4.14. SERVICE RECIPIENT – (1) a natural person with full legal capacity and, in cases provided by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity – using or intending to use an Electronic Service.

1.4.15. CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).

1.4.16. ORDER – a declaration of intent by the Customer submitted via the Order Form and aimed directly at concluding a Sales Agreement for a Product with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.

2.1.1. Account – using the Account is possible after the Service Recipient completes three consecutive steps: (1) filling out the Registration Form, (2) clicking the "Create account" button, and (3) confirming the intention to create the Account by clicking the confirmation link sent automatically to the provided e-mail address. The following information is required in the Registration Form: full name/company name, address (street, house/flat number, postal code, city, country), e-mail address, contact phone number, and password. In the case of non-consumer Service Recipients, it is also necessary to provide the company name and VAT number (NIP).

2.1.1.1. The Electronic Service Account is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, delete the Account (resign from the Account) by sending a relevant request to the Service Provider, in particular via email to: hello@sticker-brothers.com or in writing to the address: ul. Przemysłowa 21, 23-200 Kraśnik.

2.1.2. Order Form – using the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. Placing an Order occurs after the Customer completes two subsequent steps: (1) filling out the Order Form and (2) clicking the "Confirm Purchase" button on the Store’s website – until that moment, the Customer can modify the entered data (by following the displayed messages and information on the website). The following information is required in the Order Form: full name/company name, address (street, house/flat number, postal code, city, country), e-mail address, contact phone number, and details regarding the Sales Agreement: Product(s), quantity, delivery method and place, and payment method. In the case of non-consumer Customers, it is also necessary to provide the company name and VAT number.

2.1.2.1. The Electronic Service Order Form is provided free of charge and has a one-time nature; it ends when the Order is placed through it or when the Service Recipient stops placing the Order through it.

2.1.3. Newsletter – using the Newsletter starts by providing an e-mail address in the "Newsletter" tab on the Online Store's website and clicking the "Subscribe" button. Newsletter subscription can also be completed by checking the appropriate checkbox during account registration – upon creating the Account, the Service Recipient is subscribed to the Newsletter.

2.1.3.1. The Electronic Service Newsletter is provided free of charge for an indefinite period. The Service Recipient may unsubscribe from the Newsletter at any time and without giving a reason by sending a relevant request to the Service Provider, in particular via e-mail to: hello@sticker-brothers.com or in writing to the address: ul. Przemysłowa 21, 23-200 Kraśnik.

2.2. Technical requirements necessary for cooperation with the IT system used by the Service Provider:
(1) a computer, laptop, or other multimedia device with internet access;
(2) access to e-mail;
(3) a web browser in the current version: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari; Microsoft Edge;
(4) recommended minimum screen resolution: 1024x768;
(5) enabling cookies and JavaScript support in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, respecting the personal rights and intellectual property rights of the Service Provider and third parties. The Service Recipient is obliged to provide data in accordance with the facts. The Service Recipient is prohibited from providing unlawful content.

2.4. The complaint procedure regarding Electronic Services is specified in point 6 of the Terms and Conditions.

3. TERMS OF SALE AGREEMENT CONCLUSION

3.1. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with section 2.1.2 of the Terms and Conditions.

3.2. The Product price displayed on the Online Store’s website is given in Polish zloty and includes taxes. The Customer is informed about the total price including taxes of the Product being the subject of the Order, as well as delivery costs (including fees for transport, delivery, and postal services), and other costs, and if the amount of such fees cannot be determined – about the obligation to pay them, on the Online Store’s pages during the Order placement, including at the moment the Customer expresses the will to be bound by the Sales Agreement.

3.3. Sales Agreement conclusion procedure via the Order Form in the Online Store:

3.3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order in the Online Store in accordance with section 2.1.2 of the Terms and Conditions.

3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of Order receipt and its acceptance for processing occurs by sending the Customer an appropriate e-mail message to the address provided during Order placement. The message contains at least the Seller’s declarations of receiving the Order and accepting it for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receiving the above e-mail, the Sales Agreement between the Customer and the Seller is concluded.

3.4. The content of the concluded Sales Agreement is recorded, secured, and made available to the Customer by:
(1) making these Terms and Conditions available on the Online Store's website and
(2) sending the Customer the e-mail message referred to in section 3.3.2.
Additionally, the content of the Sales Agreement is stored and secured in the Seller’s Online Store IT system.

4. METHODS AND TIME LIMITS FOR PRODUCT PAYMENTS

4.1. The Seller provides the following payment methods under the Sales Agreement:

4.1.1. Bank transfer to the Seller's bank account.

4.1.2. Electronic payments and card payments via online payment services: PayPal, Apple Pay.

4.1.2.1. Settlements of transactions by electronic payments and card payments are carried out according to the Customer's choice through selected online payment services. The selected service provider is responsible for processing the payments.

4.2. Payment deadline:

4.2.1. In the case of payment by bank transfer, electronic payments, or card payments, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.

 

5. COST, METHODS, AND TIME OF DELIVERY AND PRODUCT COLLECTION

5.1. Product delivery is available within the territory of the Republic of Poland.

5.2. Product delivery to the Customer is subject to a fee unless the Sales Agreement states otherwise. The costs of Product delivery (including transport, delivery, and postal fees) are indicated to the Customer on the Online Store's information page regarding delivery costs and during the Order placement, including at the moment the Customer expresses the will to be bound by the Sales Agreement.

5.3. Personal collection of the Product by the Customer is free of charge.

5.4. The Seller offers the following delivery or collection methods for the Product:

5.4.1. Postal shipment.

5.4.2. Courier shipment.

5.4.3. Personal collection available at: ul. Przemysłowa 21, 23-200 Kraśnik – on Business Days, between 08:00 and 16:00.

5.5. The delivery time of the Product to the Customer is up to 14 Business Days, unless a shorter period is indicated in the description of the specific Product or during the Order process. In the case of Products with different delivery times, the delivery time shall be the longest stated period, but not exceeding 14 Business Days. The start of the delivery time is calculated as follows:

5.5.1. In the case of payment by bank transfer, electronic payment, or card payment – from the date the Seller's bank or settlement account is credited.

5.6. Product readiness for personal collection – in the case the Customer chooses personal collection, the Product will be ready for pickup within 14 Business Days, unless a shorter period is indicated in the Product description or during the Order process. In the case of Products with different readiness times, the longest stated period shall apply, but not exceeding 14 Business Days. The Customer will be additionally informed by the Seller when the Product is ready for collection. The start of the readiness period is calculated as follows:

• 5.6.1. In the case of payment by bank transfer, electronic payment, or card payment – from the date the Seller's bank or settlement account is credited.

 

6. COMPLAINT PROCEDURE

6.1. This section 6 of the Terms and Conditions outlines the complaint procedure applicable to all complaints submitted to the Seller, including complaints concerning Products, Sales Agreements, Electronic Services, and any other issues related to the Seller or the Online Store.

6.2. The basis and scope of the Seller’s liability are defined by generally applicable law, in particular the Civil Code, the Consumer Rights Act, and the Act on Providing Services by Electronic Means of 18 July 2002 (Journal of Laws No. 144, item 1204 as amended).

6.2.1. Detailed provisions regarding complaints for movable items purchased by the Customer under a Sales Agreement concluded before 31 December 2022 are governed by the Civil Code as in force before that date, especially Articles 556–576. These regulations define, in particular, the basis and scope of the Seller’s liability if the sold Product has a physical or legal defect (statutory warranty). The Seller is obliged to deliver the Product free from defects. According to Article 558 § 1 of the Civil Code, the Seller's liability under the statutory warranty for Products purchased as described above is excluded for Customers who are not consumers.

6.2.2. Detailed provisions regarding complaints for movable items (including those with digital elements), excluding movable items that solely serve as a digital content carrier, purchased under Sales Agreements concluded on or after 1 January 2023 are governed by the Consumer Rights Act as in force from that date, especially Articles 43a–43g. These define the basis and scope of the Seller's liability toward consumers in case of non-conformity of the Product with the Sales Agreement.

6.2.3. Detailed provisions regarding complaints for digital content, digital services, or movable items that serve solely as carriers of digital content, purchased under Sales Agreements concluded on or after 1 January 2023 (or earlier, if delivery occurred after that date) are governed by the Consumer Rights Act as in force from that date, especially Articles 43h–43q. These define the basis and scope of the Seller's liability toward consumers in case of non-conformity of the Product with the Sales Agreement.

6.3. Complaints may be submitted, for example:

• 6.3.1. In writing, by registered mail to: ul. Przemysłowa 21, 23-200 Kraśnik
• 6.3.2. Electronically via e-mail to: hello@sticker-brothers.com

6.4. Shipment or return of the Product under a complaint may be made to the address: ul. Przemysłowa 21, 23-200 Kraśnik

6.5. It is recommended to include in the complaint description: (1) information and circumstances regarding the subject of the complaint, especially the type and date of the issue or non-conformity; (2) a request on how to bring the Product into conformity or a declaration of price reduction, contract withdrawal, or another claim; and (3) contact details of the complainant – this will facilitate and expedite complaint processing. These recommendations are non-binding and do not affect the validity of complaints submitted without them.

6.6. If the contact details of the complainant change during the complaint process, they are obliged to inform the Seller.

6.7. The complainant may attach evidence (e.g. photos, documents, or the Product) related to the subject of the complaint. The Seller may also request additional information or materials (e.g. photos) to facilitate and expedite complaint resolution.

6.8. The Seller will respond to the complaint promptly, no later than within 14 calendar days of receiving it.

7. OUT-OF-COURT COMPLAINT HANDLING AND CLAIM PURSUIT METHODS, AND ACCESS RULES TO SUCH PROCEDURES

7.1. Detailed information on the Customer’s (consumer's) ability to use out-of-court complaint resolution and claim pursuit methods, as well as access rules to these procedures, is available on the website of the Office of Competition and Consumer Protection (UOKiK) at:
https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

7.2. A contact point also operates at the President of the Office of Competition and Consumer Protection (phone: +48 22 55 60 333, e-mail: kontakt.adr@uokik.gov.pl, postal address: Pl. Powstańców Warszawy 1, 00-030 Warszawa), whose task is, among others, to assist consumers in matters concerning out-of-court resolution of consumer disputes.

7.3. A consumer may, for example, use the following out-of-court complaint resolution and claim pursuit methods:

• (1) submit a motion for dispute resolution to a permanent consumer arbitration court (more information at: http://www.spsk.wiih.org.pl/);
• (2) submit a motion for out-of-court dispute resolution to the regional inspector of the Trade Inspection (more information is available on the website of the inspector competent for the Seller's business location);
• (3) obtain assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Polish Consumers Association). Advice is also available via e-mail at porady@dlakonsumentow.pl and by calling the consumer helpline 801 440 220 (open on Business Days, 8:00–18:00, with call costs depending on the operator’s rate).

7.4. The platform for online dispute resolution between consumers and traders at the EU level (ODR platform) is available at:
http://ec.europa.eu/consumers/odr.
The ODR platform is an interactive and multilingual website with a one-stop service point for consumers and businesses seeking to resolve disputes concerning contractual obligations arising from online sales or service contracts out of court (more information is available on the platform or at https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in section 8.8 of the Terms and Conditions. Sending the declaration before the deadline is sufficient to meet the deadline. The declaration of withdrawal from the agreement may be submitted, for example:

• 8.1.1. in writing to the address: ul. Przemysłowa 21, 23-200 Kraśnik,
• 8.1.2. electronically via e-mail to: sklep@sticker-brothers.com

8.2. The return of Products – movable items (including those with digital elements) – under withdrawal from the agreement may be made to the address: ul. Przemysłowa 21, 23-200 Kraśnik.

8.3. A model withdrawal form is included in Annex 2 to the Consumer Rights Act and is additionally available in section 12 of the Terms and Conditions. The consumer may use the form but it is not mandatory.

8.4. The withdrawal period begins:

• 8.4.1. for a contract in performance of which the Seller delivers a Product – from the day the consumer or a third party indicated by the consumer (other than the carrier) takes possession of the Product; and in the case of a contract that: (1) includes multiple Products delivered separately, in parts, or in batches – from taking possession of the last Product, part, or batch; or (2) involves regular delivery of Products for a fixed time – from taking possession of the first Product;
• 8.4.2. for other contracts – from the date of contract conclusion.

8.5. If the consumer withdraws from a distance contract, the contract is deemed not concluded.

8.6. Products – movable items, including those with digital elements:

8.6.1. The Seller is obliged to promptly, no later than within 14 calendar days from the day of receiving the consumer’s declaration of withdrawal from the agreement, refund all payments made by the consumer, including the costs of delivering the Product (movable item, including those with digital elements), except for additional costs resulting from the delivery method chosen by the consumer other than the least expensive standard delivery method available in the Online Store. The Seller shall refund the payment using the same payment method used by the consumer unless the consumer has expressly agreed to a different method that does not incur any costs for them. In the case of movable items (including those with digital elements), if the Seller has not offered to collect the Product from the consumer, they may withhold the refund until they have received the Product back or until the consumer has provided proof of having returned it, whichever occurs first.

8.6.2. In the case of movable items (including those with digital elements), the consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller without undue delay, no later than within 14 calendar days from the day on which they withdrew from the agreement, unless the Seller offered to collect the Product themselves. The deadline is met if the consumer sends back the Product before the 14-day period has expired.

8.6.3. The consumer is liable for any diminished value of the Product (movable item, including those with digital elements) resulting from its use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

8.7. Products – digital content or digital services:

8.7.1. If the consumer withdraws from a contract for the supply of digital content or a digital service, from the date of receipt of the withdrawal declaration the Seller may not use content other than personal data provided or created by the consumer while using the digital content or digital service supplied by the Seller, except for content that:

• (1) is useful only in relation to the digital content or digital service that was the subject of the agreement;
• (2) relates only to the consumer’s activity while using the digital content or digital service supplied by the Seller;
• (3) has been combined by the Seller with other data and cannot be separated or can be separated only with disproportionate effort;
• (4) was generated by the consumer jointly with other consumers who can still use it.

Except in the cases mentioned above in points (1)–(3), the Seller shall, at the consumer’s request, make available to them content other than personal data that was provided or created by the consumer while using the digital content or digital service supplied by the Seller. In the event of withdrawal from the contract, the Seller may prevent the consumer from further using the digital content or digital service, in particular by blocking access to it or deactivating the user account. This does not affect the consumer's rights to recover their content, which must be provided free of charge, without hindrance from the Seller, in a reasonable time, and in a commonly used machine-readable format.

8.7.2. Upon withdrawal from a contract for the supply of digital content or a digital service, the consumer must stop using the digital content or digital service and make it unavailable to third parties.

8.8. Possible costs related to the consumer’s withdrawal from the contract:

8.8.1. In the case of movable items (including those with digital elements), if the consumer chose a delivery method other than the least expensive standard method offered in the Online Store, the Seller is not obliged to reimburse the additional costs incurred by the consumer.

8.8.2. In the case of movable items (including those with digital elements), the consumer bears the direct costs of returning the Product.

8.8.3. In the case of a service for which performance – at the consumer’s explicit request – began before the withdrawal deadline, the consumer who withdraws after such a request must pay for the services provided up to the moment of withdrawal. The amount is calculated proportionally based on the extent of the services rendered, taking into account the agreed total price or remuneration. If the total price or remuneration is excessive, the basis for calculating the amount shall be the market value of the service rendered.

8.9. The right of withdrawal from a distance contract does not apply to the consumer in respect of contracts:

• (1) for the provision of services for which the consumer is obliged to pay, where the Seller has fully performed the service with the consumer’s explicit and prior consent, who was informed before the performance began that upon completion of the service by the Seller, they would lose the right to withdraw from the contract, and acknowledged this;
• (2) in which the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the withdrawal period expires;
• (3) in which the subject of the service is a non-prefabricated Product (movable item, including one with digital elements) made to the consumer’s specification or serving to satisfy their individual needs;
• (4) in which the subject of the service is a Product (movable item, including one with digital elements) that is liable to deteriorate rapidly or has a short shelf life;
• (5) in which the subject of the service is a Product (movable item, including one with digital elements) delivered in sealed packaging that, once opened, cannot be returned due to health or hygiene protection reasons, if the packaging was opened after delivery;
• (6) in which the subject of the service is a Product (movable item, including one with digital elements) that, after delivery, due to its nature, becomes inseparably connected with other items;
• (7) involving the delivery of alcoholic beverages, where the price was agreed upon at the time of concluding the Sales Agreement and the delivery can only take place after 30 days, and the value depends on market fluctuations beyond the Seller’s control;
• (8) in which the consumer has expressly requested the Seller to visit them for urgent repair or maintenance; if the Seller provides services in addition to those requested by the consumer, or delivers Products (movable items, including those with digital elements) other than spare parts necessary for repair or maintenance, the right of withdrawal applies only to the additional services or Products;
• (9) for the delivery of audio or video recordings or computer software in sealed packaging, if the packaging has been opened after delivery;
• (10) for the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
• (11) concluded through a public auction;
• (12) for the provision of accommodation services (other than for residential purposes), transport of goods, car rental, catering, or leisure, entertainment, sports, or cultural events, if the contract specifies a date or period for providing the service;
• (13) for the delivery of digital content not supplied on a tangible medium for which the consumer is required to pay, if the Seller began performance with the consumer’s explicit and prior consent, who was informed that they would lose the right of withdrawal upon completion of the service and acknowledged this, and the Seller provided confirmation in accordance with Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act;
• (14) for the provision of paid services requested by the consumer where the Seller already fully performed the service with the consumer’s explicit and prior consent.

8.10. The provisions of this section 8 of the Terms and Conditions concerning the consumer shall also apply, as of 1 January 2021 and to agreements concluded from that date, to a Service Recipient or Customer who is a natural person concluding a contract directly related to their business activity, provided that the content of the contract shows that it is not of a professional nature for that person, resulting in particular from the nature of the business activity they perform and as publicly disclosed in the Central Registration and Information on Business (CEIDG).

9. PROVISIONS CONCERNING ENTREPRENEURS

9.1. This section 9 of the Terms and Conditions and all its provisions apply solely to Customers or Service Recipients who are not consumers, and as of 1 January 2021, also to those who are natural persons concluding a contract directly related to their business activity, if the content of the agreement shows that it does not have a professional characterfor that person, as determined in particular by the subject of their business activity made publicly available in the Central Registration and Information on Business (CEIDG).

9.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from its conclusion. Withdrawal from the Sales Agreement in this case may be made without providing any reason and does not give rise to any claims on the part of the Customer against the Seller.

9.3. The Seller has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method selected by the Customer or the fact of concluding a Sales Agreement.

9.4. The Service Provider may terminate an agreement for the provision of an Electronic Service with immediate effect and without stating reasons by sending a relevant notice to the Service Recipient.

9.5. The liability of the Service Provider/Seller towards the Service Recipient/Customer, regardless of its legal basis, is limited – both in the scope of a single claim and for all claims in total – to the amount of the price paid and the delivery costs under the Sales Agreement, but not more than PLN 1,000. The monetary limitation referred to in the preceding sentence applies to all claims directed by the Service Recipient/Customer towards the Service Provider/Seller, including those not related to the Sales Agreement or where no Sales Agreement was concluded. The Service Provider/Seller is only liable to the Service Recipient/Customer for typical damages foreseeable at the time of contract conclusion and is not liable for lost profits. The Seller is also not liable for any delay in the shipment’s delivery.

9.6. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court competent for the registered office of the Seller/Service Provider.

9.7. The Seller's liability under statutory warranty for the Product or for non-conformity of the Product with the Sales Agreement is excluded.

9.8. The Seller will respond to a complaint within 30 calendar days from its receipt.

10. PRODUCT REVIEWS

10.1. The Seller enables its Customers to submit and access reviews about Products and the Online Store under the rules specified in this section of the Terms and Conditions.

10.2. Customers may submit a review using a form that allows them to rate a Product or the Online Store. This form may be made available directly on the Online Store’s website (including through an external widget) or via an individual link sent to the Customer's e-mail address after a purchase. When submitting a review, the Service Recipient may also add a graphic rating or photo of the Product – if such options are available in the review form.

10.3. A review of a Product may only be submitted for Products that were actually purchased in the Seller's Online Store and by a Customer who has purchased the reviewed Product. It is prohibited to conclude fictitious or sham Sales Agreements in order to submit a Product review. A review of the Online Store may only be submitted by a person who is a Customer of the Online Store.

10.4. Adding reviews by Customers must not be used for illegal activities, particularly for actions constituting unfair competition, or actions that violate personal rights, intellectual property rights, or other rights of the Seller or third parties. When adding a review, the Customer is obliged to act in accordance with the law, these Terms and Conditions, and good practices.

10.5. Reviews may be published directly on the Online Store’s website (e.g. next to the relevant Product) or on an external review collection service cooperating with the Seller and linked from the Online Store (including via an external widget embedded on the Store's website).

10.6. The Seller ensures that published reviews come from its Customers who purchased the given Product. To this end, the Seller takes the following measures to verify that the reviews originate from its Customers:

• 10.6.1. Reviews submitted via the form available directly on the Online Store’s website require prior verification by the Service Provider. Verification consists of checking the review’s compliance with the Terms and Conditions, particularly verifying whether the reviewer is a Customer of the Online Store – in such cases, the Seller checks whether the person made a purchase in the Online Store, and in the case of a Product review, additionally verifies whether they purchased the reviewed Product. Verification is carried out without undue delay.
• 10.6.2. The Seller sends Customers (including via an external review collection service it cooperates with) an individual link to the e-mail address provided at the time of purchase – in this way, only the Customer who purchased the Product receives access to the review form.
• 10.6.3. If the Seller has doubts or receives complaints from other Customers or third parties regarding whether a review comes from a Customer or whether a Customer actually purchased the Product, the Seller reserves the right to contact the author of the review to clarify and confirm whether they are in fact a Customer of the Online Store or purchased the reviewed Product.

10.7. Any comments, objections to the review verification process, or questions about whether a review was submitted by a Customer or whether the Customer purchased the Product, may be submitted under the same procedure as the complaint process specified in section 6 of the Terms and Conditions.

10.8. The Seller does not post or commission others to post false reviews or Customer recommendations and does not distort Customer reviews or recommendations for the purpose of promoting its Products. The Seller publishes both positive and negative reviews. The Seller does not publish sponsored reviews.

11. FINAL PROVISIONS

11.1. Agreements concluded via the Online Store are concluded in the Polish language.

11.2. Amendment to the Terms and Conditions:

11.2.1. The Service Provider reserves the right to amend these Terms and Conditions for important reasons, i.e. changes in legal regulations, changes in payment or delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.

11.2.2. In the case of contracts of a continuous nature (e.g. provision of the Electronic Service – Account) concluded under these Terms and Conditions, the amended Terms and Conditions shall be binding on the Service Recipient if the requirements set out in Article 384 and 384[1] of the Civil Code are met, i.e. the Service Recipient has been properly notified of the changes and has not terminated the agreement within 15 calendar days from the date of notification. If the amendment to the Terms and Conditions results in the introduction of any new fees or an increase in current fees, the Service Recipient has the right to withdraw from the agreement.

11.2.3. In the case of contracts other than continuous contracts (e.g. Sales Agreements) concluded under these Terms and Conditions, amendments to the Terms and Conditions shall not in any way affect the acquired rights of the Service Recipients/Customers prior to the effective date of the amendments, in particular, the amendments to the Terms and Conditions shall not affect Orders placed or submitted and Sales Agreements concluded, performed, or executed before the amendment.

11.2.4. In matters not regulated in these Terms and Conditions, the applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Providing Services by Electronic Means of 18 July 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); the Consumer Rights Act; and other relevant provisions of universally binding law.